FAQ’s

1. Does “no rental fees” mean that I am buying the post and it is mine to keep?
No! By “No Rental Fees”, we mean that if your listing is on the market longer than a month, we will not charge you a month-to-month rental fee to keep our post up at your listing. When you pay the $25 post-installation fee, the post remains at the listing until you notify us to remove it. Once we receive your removal notification, PSPCo. repossesses the post.

2. Does PSPCo. provide post installation services to For Sale By Owners (FSBOs) and rental properties?
YES! We are happy to assist anybody who needs a residential sign post installed on their property!

3. How soon can you install my post?
We will do everything we can to install your post within 1 business day of receiving it. However, if we have a high volume of post installations on the day your order is received, your post will be installed within 2 business days. Out of Area post installations may take longer. *** Post installs that require “Call before you dig” may take longer**

4. Do you charge extra for same day post installation service?
NEVER! If timing allows for us to install your post the same day your order is received, than we are happy to do so at no extra charge!

5. Will sales tax be added to my invoice?
No, per the Washington DOR, we do not need to charge retail sales tax on our services.

For more information regarding this matter, please visit:http://dor.wa.gov/content/getaformorpublication/publicationbysubject/taxtopics/realestatesignsvc.aspx

6. Do you store agent signs and flyer boxes?
Yes, we are happy to hold onto your signs and flyer boxes. Be sure to write your name in permanent ink somewhere inconspicuous on your flyer boxes (or signs if your name is not pre-printed on them) so that we may easily keep track of them.

7. How do I get my agent signs and flyer boxes to PSPCo.?
You may leave your signs and boxes at the sight that you would like your post installed and we can pick them up there. We are also happy to pick them up from your Real Estate office, however, this will incur a $10 trip fee.

8. Do I need to call to get the post removed from my listing?
Yes, or you can use our online form. Please inform us asap once your listing has been sold, or removed from the market for some other reason. Please also inform the homeowner that we will be there to remove the post from their property ASAP. Please make sure that the homeowner does not place the post in their garage, or behind a fence where our installers cannot easily retrieve it. Irretrievable posts will incur a $25 missing/lost post fee.

9. My post/sign needs to be repaired. Do you charge extra for repairs?
It depends. If you are in need of a repair due to an issue that is a fault of our’s (i.e. poorly set post, installer forgot flyer box, etc.), we will repair the issue at no extra charge. However, damages caused to our posts and your signs due to vandalism, weather conditions, angry tenants/homeowners, etc. will incur a $10 – $20 trip fee to go back to the property to repair the issue. Also, please understand that if a post has been installed for 90+ days and begins to lean, this will also a incur trip fee to repair the post. After 90+ days of installation, various weather conditions can create unforseen circumstances in regards to our post installations.

10. Do I need to mark post placement if there is a sprinkler system?
PLEASE DO! No one knows better than the homeowner where their sprinkler lines lie. Since you, the agent, are working directly with the seller, we ask that you work together to choose the appropriate site for the post to be installed and then mark it with a flag, spray paint, a stake, etc. Then, let us know how it is marked in the special instructions on the ordering site or form. Puget Sound Post Co. assumes no responsibility or liability if sprinkler lines are damaged due to post placement not being marked by agent or homeowner, as we do not have the means to locate the sprinkler lines. Thank you for your cooperation on this!

11. Do you install on vacant land?
Yes, we are happy to install on vacant land. However, please be aware that we have no means to verify plat maps, lot markers, etc. We ask that youplease mark the post placement with a flag, spray paint, a stake, or some other “marker”, so that we know exactly where to install the post. Please include the post placement instructions on your order form. Please understand that due to the increased possibility of our installers installing the post on the wrong plat of land (if the placement is not properly marked), we will not install on vacant land unless the post placement is marked FIRST! This may delay your installation! Thank you!

12. Will you do special orders (i.e paint the post various colors)?
Yes! We realize that some offices require the posts to be a specific paint color and we are happy to help your listing look as professional as possible! Please allow us up to 72 hours to complete your special order.

13. I have an unconventional order and I’m not sure how to order it via your online ordering system.
No problem! Just give us a call or email -phone: (253) 222-6205 email: info@pugetsoundpostco.com

14. Does it cost extra for post installations across the Tacoma Narrows Bridge?
Yes, installations across the bridge are subject to an additional Extended Area Fee ($10), plus round-trip Washington State Ferry fees (if applicable).

15. Why do my directional arrows and my posts on main street corners keep disappearing?
Unfortunately, directional arrows are a popular target, for both vandals and for Pierce County Public Works. There are no set boundaries for where directional arrows are permitted to go. In order to have the best visibility, arrows are often placed in the county’s “right of way.” The alternative to this would be placing them on another person’s personal property – which obviously, is not preferable. If a Public Works employee feels your arrows, or posts, are placed “illegally”, they will be removed and taken to the Public Works holding facility (as seen in photo below.) Please note, that there is NO WAY for us to prevent this from happening and we will not be responsible for lost, missing, or damaged arrows, or signs! The only way to avoid this, is to not use directional arrows and to not have posts installed on popular street corners. As a courtesy, we do visit the Public Works sign-holding site often, but we cannot always retrieve missing signage. For more information on this, you can visit the Pierce County Public Works “Illegal Sign” page at http://www.piercecountywa.org/index.aspx?NID=1698

16. How will I be billed?
As of May 1, 2014, payment will be due upon ordering. Posts will not be installed until payment is received. We apologize if this is inconvenient, but due to the extensive amount of non-pays, we have been forced to make this decision. Offices that are in good standing and are currently on a monthly invoice plan will remain the same.

17. I prefer to be invoiced monthly, is that an option?
We understand that many of our clients list a high volume of homes, so paying per installation can be somewhat monotonous. Monthly invoicing is available upon request and approval. Customer’s accounts must be in good standing with an exceptional payment history in order to be invoiced monthly. Please contact us at info@pugetsoundpostco.com or (253) 222-6205 if you would prefer to be invoiced monthly for your account. Payment is due on the 15th, however if the 15th falls on a Sunday or a holiday, it will be due the following business day. Payments are considered late if they are not received by the last day of the month in which the payments are due. Late payments will be assessed a late fee that will equal 5% of their total amount due (late fee minimum is $1.) If we do not receive payment within 60 days, we reserve the right to repossess our post, and you will be promptly moved back to a “Pay Now” payment status. If you would like your invoice e-mailed or faxed to you instead of mailed to you, please let us know and we will be happy to oblige!

18. What kind of payments do you accept?
If using our online ordering system, we accept Visa, Mastercard, Discover and AMEX. If you have been approved for monthly invoicing, we accept checks, money orders, credit cards and payments through PayPal and the Intuit Payment Network – as well as credit card payments on our online ordering system. If paying through PayPal, please send payment to info@pugetsoundpostco.com. If paying by credit card via PayPal, a PayPal account is NOT required.

19. Can I pay my bill after my listing closes?
Sorry, but since there are no guarantees that a sale will ever close, you must pay for your install immediately upon ordering, or if approved for montly invoicing, the following month after the post is installed. If payment is not received by the last day of the following month after your post is installed you will incur an additional 5% charge on your total amount due on your invoice.